On this page 6 sections
Delivery at Mugs Printing works in two parts: first we print your mugs, bottles, cups or coasters, then a courier brings them. You see both before you pay: the production days next to each speed on every product, and the delivery charge at checkout.
How long delivery takes, start to finish
Add the production days to the courier time. Production starts once your order and artwork are both confirmed, and counts working days (Monday to Friday, not UK bank holidays). The courier usually needs 1 to 3 working days after that, and you get a tracking email as the parcel leaves.
Worked example: a personalised mug on Saver with 7 working days, confirmed on a Monday, is ready to go on the Wednesday of the following week and usually with you between that Thursday and the Monday after.
Pick your speed
| Speed | Working days until it is ready to dispatch | When to pick it |
|---|---|---|
| Saver | From 6 (up to 11 on some products) | The date is a way off and you want the lowest price. |
| Standard | From 4 (up to 9 on some products) | Most orders. |
| Express | From 3 (up to 7 on some products) | There is a birthday, an event or a launch date. It costs more, and the price shows on the product page. |
The exact days for the product you are looking at sit beside each speed in its options, so you never have to guess. Express makes the printing faster; it does not change the courier service. There is no next-day or same-day service, so order early for Christmas and other fixed dates.
What delivery costs
- £7.95 per order to England, Wales and mainland Scotland, however many mugs or bottles are in it.
- Free when the goods in your basket come to £100 or more after any discount code. Artwork and design fees do not count towards the £100.
Highlands, islands and Northern Ireland
Mainland Highlands postcodes, such as Inverness, Fort William, Oban and Thurso, pay the mainland rate plus £10 once per order, even when the rest of the order ships free. Our checkout cannot price Northern Ireland, the Scottish islands (the Western Isles, Orkney, Shetland, Skye, Mull, Arran, Bute and the rest), the Isle of Man, the Channel Islands, the Isles of Scilly or the Isle of Wight, so for those ask for a quote and we will tell you the delivery cost before you pay. We only deliver within the UK.
Big orders for a team or an event
A large run of branded mugs, bottles or cups can arrive as several boxes, and the courier may ask for a signature. If the drop-off is tricky (a reception with set hours, a loading bay, a venue with goods-in times), put it in the delivery note at checkout.
If it turns up damaged
Open the parcel when it arrives. If a mug is chipped or broken, or something is missing, send photos of the item and the packaging through the contact form within 48 hours and we will replace it or refund you. Your legal rights are set out on the returns and refunds page and are not affected.
Seller: FAT PRINT LTD, registered in England & Wales, company number 17494787. Registered office: Unit 3, 116 Bury New Road, Manchester M8 8EB.